California-based consulting and implementation partner • Public Sector • Healthcare • Enterprise
+1 (530) 444-9125  |  info@hanaesolutions.com
ServiceNow • Claude AI • Data • Delivery

The implementation partner for government, healthcare and regulated enterprise.

Hana E Solutions designs, builds and runs ServiceNow workflows, Claude-powered AI solutions and modern data platforms, with the governance, security awareness and delivery discipline that public and private sector programs require.

California CMAS certified Small business programs: DGS, SMUD SEED ServiceNow implementation Claude AI solutions Public and private sector delivery
What we do

Four practices, one accountable delivery team.

We work from advisory through implementation and managed support, so strategy does not stall before it reaches production.

ServiceNow

Workflow platform implementation and optimization

Design, build and improve ServiceNow environments that people actually adopt, with clean data underneath and AI where it helps.

Discuss ServiceNow
ITSM, ITOM and ITAMIncident, change, discovery, event management, asset lifecycle
CMDB and CSDMData model alignment, ownership, health and trust
CSM and HRSDCustomer, patient, member and employee service workflows
IRM and GRCRisk, compliance and audit workflows
Now Assist and AI Control TowerResponsible adoption, governance and use-case rollout
Health check, upgrade, integrationsPlatform assessments, remediation, license optimization
AI & Claude

Practical, governed AI from roadmap to production

We help organizations choose high-value use cases, build with Claude, and put the guardrails in place so pilots can scale safely.

Discuss AI
AI readiness and roadmapUse-case prioritization, ROI framing, risk review
Claude-powered solutionsAssistants, document intelligence, retrieval (RAG), agents
Responsible AI governancePolicy, evaluation, human oversight, audit trail
Workflow automationAI inside ServiceNow and business processes
Fractional AI advisorExecutive advisory, vendor evaluation, architecture direction
Workforce enablementRole-based training through Hana Academy
Data & Analytics

Trusted data foundations that make analytics and AI possible

Modern architecture, governance and quality practices that turn fragmented data into reliable insight.

Discuss Data
Data architectureLakehouse, warehouse, medallion patterns, cloud platforms
Data engineeringPipelines, integration, migration and modernization
Governance and qualityCatalog, lineage, stewardship, master data
Analytics and BISemantic models, KPIs, executive dashboards
SAP and enterprise dataERP data extraction, reporting, migration support
AI-ready dataPreparing enterprise content and data for AI use
Technology Enablement

Delivery capacity and engineering that keep programs on track

Program leadership, engineering and talent to move initiatives from plan to adoption.

Discuss Delivery
Program and project managementPMO, governance, risk, reporting
Application engineering and QADevelopment, test automation, release readiness
Cloud and infrastructureModernization, cost visibility, resiliency
Cybersecurity supportSecurity-minded delivery and compliance alignment
Technology staffingVetted consultants for state agencies and primes
Managed servicesOngoing support and continuous improvement
How we deliver

A structured path from problem statement to measurable adoption.

Discover

Stakeholder interviews, current-state review, and a clear problem statement.

Prioritize

Value and risk scoring to pick what to do first and what to defer.

Prove

Time-boxed pilot or proof of value with defined success measures.

Build and scale

Agile implementation, quality gates, integration and change management.

Run and improve

Knowledge transfer, managed support and ongoing optimization.

Healthcare and life sciences

Technology that supports patients, members and the teams who serve them.

Health organizations need service workflows that are reliable, data that is trustworthy, and AI that is introduced with care. We deliver across providers, payers, public health agencies and health technology organizations.

Patient and member service

ServiceNow CSM workflows that reduce handoffs and give service teams one view of a case.

  • Case management and routing
  • Knowledge and self-service
  • Omnichannel intake

Clinical and IT operations

Stable service operations for the systems clinicians depend on every day.

  • ITSM, ITOM and CMDB
  • Asset and device visibility
  • Incident and change governance

Workforce and HR service

HRSD workflows for onboarding, credentialing support and employee service delivery.

  • Onboarding and lifecycle events
  • Employee service portal
  • Policy and case workflows

Risk and compliance

Workflows that make risk, policy and audit work visible and repeatable.

  • IRM and GRC on ServiceNow
  • Policy and control tracking
  • Audit evidence workflows

Healthcare data and analytics

Data foundations that integrate operational, claims and program data for faster insight.

  • Interoperability-aware architecture (HL7, FHIR)
  • Data quality and governance
  • Operational and program dashboards

Responsible AI for health organizations

Claude-powered assistants and document tools with human oversight and clear boundaries.

  • Document summarization and intake
  • Staff knowledge assistants
  • Governance and evaluation framework

We design with privacy and security requirements in mind, including HIPAA considerations, and align controls with each client's own compliance program.

Platforms we work with

Deep experience on the platforms that run your operations.

ServiceNow

Implementation, optimization and AI adoption across ITSM, ITOM, CSM, HRSD, IRM and Now Assist.

Core platform

Claude by Anthropic

We design and build assistants, document intelligence and agent workflows with Claude, with governance built in.

AI platform

Cloud and data platforms

Microsoft Azure and Fabric, SAP and enterprise data platforms for modern analytics and integration.

Data and cloud
Industries

Experience where accountability, reliability and trust matter most.

Government and public sector

State and local agencies modernizing service delivery and programs.

Case managementProgram deliveryData and AI

Healthcare and life sciences

Providers, payers and public health organizations.

Patient and member serviceDataCompliance

Insurance

Claims, policy service and customer experience workflows.

WorkflowAnalyticsAI intake

Banking and financial services

Governed modernization in regulated environments.

RiskAutomationData

Utilities and energy

Enterprise platforms, asset and service operations.

ITAMSAP dataCloud

Higher education

Data platforms and analytics for institutions and programs.

LakehouseBIGovernance
Government and procurement

Easy to contract with, ready to deliver.

Everything a contracting officer, procurement team or prime contractor looks for, in one place.

CompanyHana E Solutions Inc., El Dorado Hills, California
Certifications and programs
California CMASDGS Small BusinessSMUD SEED
Core capabilitiesServiceNow implementation and optimization; AI and Claude solutions; data architecture and analytics; program management; technology staffing
Contract pathsCMAS, direct state and local agency engagements, and subcontracting or teaming with prime contractors
TeamingWe welcome subcontract and teaming conversations on RFPs and RFQs, especially for ServiceNow, data and AI scope
Capability statementRequest our capability statement
Selected delivery experience

What we have delivered, and how.

Client details are anonymized where required. Detailed references are available on request.

Government • Program delivery

California public-sector program execution

Challenge
Complex, multi-team initiatives needing clear governance and risk visibility.
What we did
Program governance, stakeholder alignment, risk management and quality delivery.
Result
Stronger execution discipline and program visibility.
Enterprise • ServiceNow

Service management and CMDB transformation

Challenge
Limited operational visibility and low trust in configuration data.
What we did
ITSM, ITOM, CMDB/CSDM and workflow improvements.
Result
More reliable service operations and a stronger data foundation.
Healthcare • Data and AI

Data modernization for faster operational insight

Challenge
Fragmented data slowing decisions and blocking AI initiatives.
What we did
Modern data architecture and analytics approach with governance.
Result
Better access to trusted information and AI readiness.
About Hana E Solutions

Senior-led, outcome-focused, and accountable.

Hana E Solutions is a California-based technology consulting firm serving state government agencies and enterprises across multiple industries. We combine advisory, architecture, engineering, program delivery and talent under one accountable team.

01

Business-led

We start with the operational problem and the outcome, not the tool.

02

AI-forward, governed

AI adoption with oversight, evaluation and measurable value.

03

Built for regulated work

Delivery discipline for public sector, healthcare and financial services.

04

Senior accountability

Experienced leaders stay close to the work from discovery to adoption.

Hana family of brands

Affiliated ventures.

Separate brands that share our commitment to technology and community.

AI education

CiTiGen

AI education for teens, and role-based AI learning for professionals and teams.

Media

Swara Media

Digital media, radio, podcasts and community engagement.

Talent technology

HireEasy

Hiring and recruitment workflow technology.

Careers and talent network

Build meaningful technology with a team that values ownership.

We work with consultants in ServiceNow, data, AI, QA and program management. Send your profile and we will be in touch when a fit opens up.

Send your profile →
Start a conversation

Tell us what needs to change. We will help define the path.

Whether you are scoping a ServiceNow project, exploring Claude-powered AI, planning a data modernization, or looking for a teaming partner on a bid, we will respond promptly.

  • A short discovery call with a senior consultant
  • Capability statement and references on request
  • Teaming and subcontracting inquiries welcome

Hana E Solutions Inc.
El Dorado Hills, California, USA

+1 (530) 444-9125
info@hanaesolutions.com

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